Dear Chris,
During these worrying and uncertain times, I wanted to personally reassure you of the actions we are taking to help better serve you and our local communities.
For the last 50 years, our shops have sat in the heart of local communities and we are working really hard to continue to look after you. We are continually monitoring the situation, staying close to the advice from the Government and ensuring we are doing the right things, while looking for additional ways that we can help.
From Wednesday 18th March, we will be launching a new initiative to help our older customers who are worried about the situation, feel safer in our stores. From 8:30am to 9:30am Monday to Thursday, we will be giving older customers exclusive access to all our stores when they are at their quietest. This is our GOLDEN HOUR. During this time, please can we ask all our other loyal customers to respect this and support our older customers to be able to pick up the supplies they need. From 9:30am we will gladly welcome all customers to our stores. We aim to be able to offer this service for as long as we can and please feel free to contact your local store for any further information regarding this initiative.
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Our Stores
Please be assured, we are making every effort to try and help limit the spread of the virus in our stores. We have intensified our cleaning process and colleagues are requested to regularly sanitise their hands, equipment and trolley handles.
Our Products
We are working extremely hard to keep our shelves stocked, particularly with the essential items you need. We are aware that the increasing demand has resulted in some gaps on our shelves, but I want to reassure you that we are in regular contact with suppliers to keep restocking these items.
Finally, I want to take this opportunity to thank you for your continued support and to thank our colleagues who are working incredibly hard to ensure we can continue to serve our local communities during these unprecedented times. We will continue to monitor the situation and follow government advice, however in the meantime all our stores remain open and ready to help.
Best wishes, |
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Emma Fox
CEO
The Original Factory Shop |
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The Original Factory Shop, Orient Business Park, Billington Road, Burnley, BB11 5UB. |
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